Intermedia Contact Center

J.D. Power 2019 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on the successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.  Users of this site agree to be bound by the Intermedia Service Agreement, Service Level Agreement and Acceptable Use Policies.

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CALL  800-339-5789 TO GET STARTED

Intermedia Contact Center: a best-in-class customer experience with superior reliability, easier adoption, and faster, more accurate resolve times. And this virtual call center comes backed by Intermedia’s J.D. Power-certified 24/7 support and a 99.999% uptime SLA for a truly Worry-Free Experience.

Solve your business's remote needs with a fully cloud-based call center! Set up Intermedia Contact Center in as little as 2 days!

Create More Responsive and Informed Customer Interactions

Complete this form or call us a:    800-386-0292 to schedule a demo.

Quickly enable a remote workforce for your business while maintaining customer service levels and productivity, no additional hardware required.

Your Worry-Free Experience

Security

Advanced protection against malware, viruses, phishing, and hackers

Support

J.D. Power-certified 24/7 support from live Intermedia experts EVERY time you call

Compliance

Built to help healthcare, legal services and financial firms stay compliant

Reliability

Ready when you are, whether you’re in the office or working remotely

Onboarding

Our Cloud Concierge experts help you move into the cloud with no data loss.

Schedule a demo today!
 1-800-386-0292

Stand out where it matters most—Customer Experience

A fully cloud-based call center solution with simple subscription fees, that's rapidly deployable with zero downtime and easily managed from anywhere.

GO LIVE IN 2 DAYS 

Setup is as easy as a phone call, including a free personalized consultation and demo to quickly get your business up and running

100% REMOTE DEPLOYMENT

Set up and deploy services from anywhere including training for agents

WORKS WITH ANY PHONE SYSTEM

Keep your existing phone system and hardware 

RELIABILITY YOU CAN COUNT ON

Financially backed 99.999% uptime you can depend on 

SAMPLE DEPLOYMENT SCHEDULE

BENEFITS TO BUSINESS

  • Far lower logistical barriers for new hirers - no major lifestyle changes needed 
  • Recruit from a much larger area, focusing on the right people rather than location
  • Greatly streamline team onboarding, members only need internet, headset, etc.

BENEFITS TO MANAGERS

  • Constant flow of valuable data 
  • Keep "view from above" no need to work physically near team members
  • Help shape and monitor customer experience through dashboards & agent assistance

BENEFITS TO TEAM

  • Access to individual status, current demand levels, overall performance at a glance.       
  • Metrics dashboard keeps them "in the know" of the whole team
  • Team members are up to speed, aware, and focused on team performance

RELIABILITY YOU CAN COUNT ON

Financially backed 99.999% uptime you can depend on 

WORKS WITH ANY PHONE SYSTEM

Keep your existing phone system and hardware 

100% REMOTE DEPLOYMENT

Set up and deploy services from anywhere including training for agents 

GO LIVE IN 2 DAYS 

Setup is as easy as a phone call, including a free personalized consultation and demo to quickly get your business up and running

Affordable • Reliable • Deploys Quickly

Solve your business's remote needs with a fully cloud-based call center! Set up Intermedia Contact Center in as little as 2 days!


  • MORNING: Personalized discovery and demo consultation to discuss your company's requirements.                                                                   
  • AFTERNOON: our team will create your solution build, customized to your business requirements.


  • MORNING: User acceptance training - you will validate the setup and flows meet your company criteria in a development environment.                                                                            
  • AFTERNOON - Go Live!

Call Us Today!  800-386-0292