PC Backup and Server Backup

End of Life FAQ

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To simplify the transition from Intermedia PC Backup for Servers, Intermedia has negotiated preferred pricing with one of the leading backup vendors in the market, Barracuda.

"It’s hard to stay in business when customers can’t get ahold of you. To limit our risk of operational downtime, we've rebuilt our systems from the ground up, and selected Intermedia for our voice and business email keeping critical services highly available."

Jeff Chambers

Director of IT at WongDoody

"With other systems, you have to call in, put in a trouble ticket, and wait for them to respond back. Intermedia avoids that headache by promptly answering your phone calls and resolving your issues right away."

John Leeper

IT Administrator at The Onin Group

Area of focus
Summary
Partner Enablement
Centralized phone configuration, click to purchase phones (coming shortly), improved control panel with greater controls exposed to partners
Mobile Integration
Feature rich, fully integrated mobile application - CallScape
Improved reporting
Hunt group / contact center reporting
Improved scale
System that will scale to meet <500 user customer needs. (While the system will scale higher, we want to stay focused on this size for the initial few months to get some run time on the platform)
Pricing flexibility
More control over setting customer pricing (coming shortly)
Active Directory Integration
Leverage customer information to configure CPBX more easily
New features
Busy Lamp Field, Call Flip, HD audio, voicemail transcription etc.

What's New in Cloud PBX?

It is recommended that you use Polycom VVX phones for the beta testing. These include the VVX201, VVX300, VVX310, VVVVX410, VVX500, and VVX600

Other devices supported with centralized configuration include:

Polycom SPIP phones (IP331, IP540, IP650), but since these devices are end of sale, some features may not be easily available on them.

Cisco SPA phones: SPA 303, SPA504, SPA525.

Polycom conference phones: IP 5000, 6000, 7000.

Detailed Feature List

What equipment to use with the beta test?


  • Log into Partner Portal and then into your temporary beta account created for you
  • Create Locations first (you need these for Users and Devices later)
  • Purchase phone numbers, both local and TF (you need those on the account before creating Users)
  • Now create your users, assign Ext and DID and assign to a Location
  • Now go to the Devices section and click on ‘Activate new device’ and enter the phone information, MAC address, E911 information and assign a User.  (E911 needs locations to exist already also)
  • Create general routing as appropriate via configuration of the Automated Attendant
  • Create an HG
  • Unpack and assemble phone; connect to internet and power
  • Manually stub the phone using the following instruction links:    Polycom        Cisco        Bria

Configuring your account on the beta system

  • Do not order hardware yet, this module will be activated later. Please use BYOP devices to test in the meantime.
  • Do not dial 911, the 911 capability is still being finalized.
  • The Webfax and Conference capabilities do not work yet - even thought the UI has been added. 
  • The My Services Web page for users will be going through significant changes. Please note that many of the links are old.
  • There are some links in the current Admin UI which are also old, and will be removed or updated shortly. Please do not use the link to "Order phones" on the admin page.
  • Number porting. Do not put in number porting requests at this time.

What NOT to do on your account on the beta system

Area of focus
Specific components to test
Comments / results
User features
Add users
Assign devices to users
Configure E911 addresses for each device the user has
Configure multiple devices (upto 5) per user
Configure voicemail
Set caller ID and permissions
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Boss Secretary / Call Coverage
Configure busy lamp field / line monitoring functions
Configure speed dial functions
Setup Find-Me / Follow-Me features both in CallScape / RingScape Mobile
Using the My services page
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Moves Adds Changes
Swap phone numbers between users
Swap phones between users
Swap / change extensions between users
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Hunt Groups
Create hunt group
Assign users to hunt group
Configure hunt group greeting, queuing, searching algorithm
Generate hunt group report for specific time period
Generate hunt group report for full hunt group, or for an agent
Validate max caller, timeout, and other settings
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Office features
Setup company auto attendant
Setup 800 number
Configure company voicemail box
Setup office hours
Setup after hours routing
Setup Call pickup groups. Pickup calls ringing into the group. Put call on hold
Upload music on hold, or personal greeting for company auto-attendant
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Voicemail
Configure user voicemail greeting.
Test voicemail transcription
Test voicemail to email
Test voicemail notification on the device
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Mobile
Download the CallScape mobile client from the App or Android store, and sign in using your Active Directory credentials. These credentials were emailed to you when you created a user in the account.
Validate that all company contacts are automatically downloaded to the mobile app
Do a remote wipe of the user data from the CPBX control panel (This feature may be delivered a bit later)
Test the softphone functionality
Set contacts as favorites
Create one click conference bridge (Android only currently)
Check voicemail messages / visual voicemail / voicemail transcription
Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net



Things to test on the beta system

Since this is an early beta, and there will be more capabilities which will be coming shortly.

Please focus your testing on the following:


Q: Is what I’m using the complete feature set that we will launch?

A: You are getting the features that are currently available.  Throughout the next few months we will continue to add features and automatically update your service.

 

Q: Is this my new demo account, or a temporary demo account?

A: The account we have created for you will be a temporary beta test account. Later on, we will create a more permanent NFR or demo account for your ongoing use.


Q: Can I talk about this with customers?

A: At this point, we ask you to use your best judgement when talking to customers about our new system.  We encourage you to get familiar with the features and processes.  We will communicate to you the general availability timing.

 

Q: I want to order more phones, can I just use the admin portal?

A: At this time, the functionality looks to be available in the portal but the back end systems aren’t quite complete. If you need more phones please contact the Sales Engineer who initially set you account up.

 

Q: Will we automatically migrate customers on 1.0 and 2.0 to this platform when it launches?

A: Our ultimate plan is to have all customers on one system. But, initially, there is no means to mass migrate our existing users to this new system. 

 

Q: How do I report a bug?

A: Please use the feedback section of this website. If you have a list of bugs to report, you can also mail them to the email: cpbx-feedback@intermedia.net 

 

Q: Where can I see a complete feature list?

A:  https://securisync.intermedia.net/im/s/NES8W15OlnlF4WPWv7ZPMw000fc297 

 

Q: Will I get updates when things change? For example when new features come out?

A: Yes, we will send out periodic email with updates.  Also, check back here and look at the what's News and Updates section.

 


Frequently Asked Questions

To simplify the transition from Intermedia PC Backup, Intermedia is offering SecuriSync®, our award-winning file backup and sharing product, at no cost for 3 months. This allows our customers to move to SecuriSync ahead of the July 31, 2019 deadline without having to incur any additional costs.

Depending on the storage package selected, regular billing would commence after 3 months.

PC Backup

We will update this section throughout the course of the beta period so be sure to check back here from time-to-time.


Q: What is the Intermedia Unite Desktop Application Beta*?  

A: The Unite Envision QoS Beta program gives you the opportunity to experience the product prior to its official release and provide valuable feedback to help us improve the product.

Q: What are the known Issues?

A: The following issues are known and are actively being resolved:

The “Attendee” tab for meetings is currently ‘messy’, with known issues for scaling, cropping and sizing. The user interface for this tab is currently being refined, but we still welcome any feedback relating to the information and data presented in here.

It can take a long time, sometimes minutes, to view the data the first time your visit a dashboard for a customer. Subsequent visits are much faster.

Q: What is required of me to participate in the beta program?

A: You must receive an email invitation from Intermedia to participate in the program. We ask that you use the tool and provide us with any feedback on the new or existing features. If you are reporting a bug please include a screenshot and an accurate description of your experience.

Q: Will this beta effect my customers?

A: No, this is a closed beta and is only available for select partners.

Q: When will the application be available for my customers?

A: We are currently targeting November 2018 for general availability. Additional details about an actual launch date will be provided as we approach it,

Q: How will I provide feedback on the application and who do I contact with questions?

A: You can email us at any time at qos_feedback@intermedia.net if you have any feedback or questions.

NOTE: Please do not contact Intermedia support as they are unable to assist with beta programs.

Server Backup

Frequently Asked Questions

Reporting Feedback

To report feedback, bugs, or if you have a question, please email us at: qos_feedback@intermedia.net

Please provide as much detail as you can, including any screenshots, if possible.

Q. What will happen to my data between now and July 31, 2019?

A. Your data will remain intact until July 31, 2019. Customers are strongly encouraged to start planning their migrations as soon as possible, as all data will be deleted on July 31, 2019.


Q. How do I download my current backups before July 31, 2019?

A. Check out this Knowledge Base article for detailed instructions: https://kb.intermedia.net/Article/3277


Q. What will happen to my data AFTER July 31, 2019?

A. Your data will be permanently deleted on July 31, 2019. As such, it will no longer be available for download or restore.


Q. What if I need my data AFTER July 31, 2019?

A. Intermedia will purge all PC Backup data on July 31, 2019. If you’d like to retain access to old backup sets after this date, you will need to download your backups.

Q. What is SecuriSync? How do I learn more?

A. SecuriSync is Intermedia’s file backup and sharing solution. It combines secure file syncing and sharing with robust backup and data protection. Visit our website and/or call the Intermedia Customer Success team at 800.267.5168 for more details.


Q. How does SecuriSync help me protect data?

A. These articles offer details on the backup features and functionality of SecuriSync: 

Never Lose Another File 

Ransomware Remediation


Q. Are there any incentives to move from PC Backup to SecuriSync?

A. Intermedia will offer SecuriSync for free (all packages and features) for 90 days to make it easy to start planning your transition well in advance of July 31, 2019 deadline. This offer only applies to customers who do not currently have a SecuriSync subscription and who are migrating from PC Backup.

See terms and conditions of this offer.



Q. Who is eligible for the 3 months free SecuriSync promo?

A. The following customers are eligible for the 
3-month SecuriSync promo:

  1. PC Backup customers who do not have SecuriSync at all
  2. PC Backup customers who may be using SecuriSync but are on the 2GB ‘Starter’ 
    storage package

PC Backup customers that currently have a paid SecuriSync subscription are not eligible, but our Support techs can still help you migrate PC Backup 
to SecuriSync.


Q. Do I have to move to SecuriSync?

A. Absolutely not. You can choose to move to 
any other desktop backup service before the 
July 31, 2019 deadline.


Q. How do I migrate from PC Backup to SecuriSync?

A. Review this Knowledge Base article on the migration process:
https://kb.intermedia.net/Article/47598 

Q. What will happen to my data between now and July 31, 2019?

A. Your data will remain intact until July 31, 2019. Customers are strongly encouraged to start planning their migrations as soon as possible, as all data will be deleted on July 31, 2019.


Q. How do I download my current backups before July 31, 2019?

A. Check out this Knowledge Base article for detailed instructions: https://kb.intermedia.net/Article/3277


Q. What will happen to my data AFTER July 31, 2019?

A. Your data will be permanently deleted on July 31, 2019. As such, it will no longer be available for download or restore.

Q. What if I need my data AFTER July 31, 2019?

A. Intermedia will purge all PC Backup data on July 31, 2019. If you’d like to retain access to old backup sets after this date, you will need to download your backups.


Q. What is Barracuda Intronis Backup? How do I learn more?

A. Barracuda Intronis Backup is a leading backup provider, offering a full suite of data protection capabilities.

To learn more, please reach out to the Intermedia Customer Success team at 800.267.5168.


Q. Are there any incentives to move from Server Backup to Barracuda Intronis backup?

A. Intermedia has negotiated preferred pricing for customers transitioning from our Server Backup solution. To learn more, please reach out to the Intermedia Customer Success team at 800.267.5168.

Q. Do I have to move to Barracuda Intronis backup?

A. Absolutely not. You can choose to move to any other server backup service before the July 31, 2019 deadline.


Q. How do I migrate from Server Backup to Barracuda?

A. Download the last Server Backup set from the link in this Knowledge Base article:
https://kb.intermedia.net/Article/3277

  • Configure Barracuda Intronis backup and run the first backup job 
    • Barracuda team will provide the best practices for the initial install and backup
  • Remove Intermedia PC Backup 
    • Uninstall Intermedia PC backup apps
      from servers
    • Disable Intermedia PC Backup from within HostPilot to stop the billing for the service ahead of July 31st, 2019



End of Life: July 31, 2019