Intermedia IP Phone Refresh

On December 4, 2018, Intermedia will be discontinuing several models of phones while also launch several new ones. Everything you need to know about the refreshed lineup of phones available from Intermedia can be found here.

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"It’s hard to stay in business when customers can’t get ahold of you. To limit our risk of operational downtime, we've rebuilt our systems from the ground up, and selected Intermedia for our voice and business email keeping critical services highly available."

Jeff Chambers

Director of IT at WongDoody

"With other systems, you have to call in, put in a trouble ticket, and wait for them to respond back. Intermedia avoids that headache by promptly answering your phone calls and resolving your issues right away."

John Leeper

IT Administrator at The Onin Group

Area of focus	Summary
Partner Enablement	Centralized phone configuration, click to purchase phones (coming shortly), improved control panel with greater controls exposed to partners
Mobile Integration	Feature rich, fully integrated mobile application - CallScape
Improved reporting	Hunt group / contact center reporting
Improved scale	System that will scale to meet <500 user customer needs. (While the system will scale higher, we want to stay focused on this size for the initial few months to get some run time on the platform)
Pricing flexibility	More control over setting customer pricing (coming shortly)
Active Directory Integration	Leverage customer information to configure CPBX more easily
New features	Busy Lamp Field, Call Flip, HD audio, voicemail transcription etc.

What's New in Cloud PBX?

The detailed feature list can be found here

It is recommended that you use Polycom VVX phones for the beta testing. These include the VVX201, VVX300, VVX310, VVVVX410, VVX500, and VVX600

Other devices supported with centralized configuration include:

Polycom SPIP phones (IP331, IP540, IP650), but since these devices are end of sale, some features may not be easily available on them.

Cisco SPA phones: SPA 303, SPA504, SPA525.

Polycom conference phones: IP 5000, 6000, 7000.

Detailed Feature List

What equipment to use with the beta test?

Log into Partner Portal and then into your temporary beta account created for you
Create Locations first (you need these for Users and Devices later)
Purchase phone numbers, both local and TF (you need those on the account before creating Users)
Now create your users, assign Ext and DID and assign to a Location
Now go to the Devices section and click on ‘Activate new device’ and enter the phone information, MAC address, E911 information and assign a User. (E911 needs locations to exist already also)
Create general routing as appropriate via configuration of the Automated Attendant
Create an HG
Unpack and assemble phone; connect to internet and power
Manually stub the phone using the following instruction links: Polycom Cisco Bria

Configuring your account on the beta system

Do not order hardware yet, this module will be activated later. Please use BYOP devices to test in the meantime.
Do not dial 911, the 911 capability is still being finalized.
The Webfax and Conference capabilities do not work yet - even thought the UI has been added.
The My Services Web page for users will be going through significant changes. Please note that many of the links are old.
There are some links in the current Admin UI which are also old, and will be removed or updated shortly. Please do not use the link to "Order phones" on the admin page.
Number porting. Do not put in number porting requests at this time.

What NOT to do on your account on the beta system

Area of focus	Specific components to test	Comments / results
User features	Add users Assign devices to users Configure E911 addresses for each device the user has Configure multiple devices (upto 5) per user Configure voicemail Set caller ID and permissions	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Boss Secretary / Call Coverage	Configure busy lamp field / line monitoring functions Configure speed dial functions Setup Find-Me / Follow-Me features both in CallScape / RingScape Mobile Using the My services page	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Moves Adds Changes	Swap phone numbers between users Swap phones between users Swap / change extensions between users	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Hunt Groups	Create hunt group Assign users to hunt group Configure hunt group greeting, queuing, searching algorithm Generate hunt group report for specific time period Generate hunt group report for full hunt group, or for an agent Validate max caller, timeout, and other settings	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Office features	Setup company auto attendant Setup 800 number Configure company voicemail box Setup office hours Setup after hours routing Setup Call pickup groups. Pickup calls ringing into the group. Put call on hold Upload music on hold, or personal greeting for company auto-attendant	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Voicemail	Configure user voicemail greeting. Test voicemail transcription Test voicemail to email Test voicemail notification on the device	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net
Mobile	Download the CallScape mobile client from the App or Android store, and sign in using your Active Directory credentials. These credentials were emailed to you when you created a user in the account. Validate that all company contacts are automatically downloaded to the mobile app Do a remote wipe of the user data from the CPBX control panel (This feature may be delivered a bit later) Test the softphone functionality Set contacts as favorites Create one click conference bridge (Android only currently) Check voicemail messages / visual voicemail / voicemail transcription	Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net

Things to test on the beta system

Since this is an early beta, and there will be more capabilities which will be coming shortly.

Please focus your testing on the following:

Q: Is what I’m using the complete feature set that we will launch?

A: You are getting the features that are currently available. Throughout the next few months we will continue to add features and automatically update your service.

Q: Is this my new demo account, or a temporary demo account?

A: The account we have created for you will be a temporary beta test account. Later on, we will create a more permanent NFR or demo account for your ongoing use.

Q: Can I talk about this with customers?

A: At this point, we ask you to use your best judgement when talking to customers about our new system. We encourage you to get familiar with the features and processes. We will communicate to you the general availability timing.

Q: I want to order more phones, can I just use the admin portal?

A: At this time, the functionality looks to be available in the portal but the back end systems aren’t quite complete. If you need more phones please contact the Sales Engineer who initially set you account up.

Q: Will we automatically migrate customers on 1.0 and 2.0 to this platform when it launches?

A: Our ultimate plan is to have all customers on one system. But, initially, there is no means to mass migrate our existing users to this new system.

Q: How do I report a bug?

A: Please use the feedback section of this website. If you have a list of bugs to report, you can also mail them to the email: cpbx-feedback@intermedia.net

Q: Where can I see a complete feature list?

A: https://securisync.intermedia.net/im/s/NES8W15OlnlF4WPWv7ZPMw000fc297

Q: Will I get updates when things change? For example when new features come out?

A: Yes, we will send out periodic email with updates. Also, check back here and look at the what's News and Updates section.