Everything you need to know about the phones and devices available from Intermedia
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"It’s hard to stay in business when customers can’t get ahold of you. To limit our risk of operational downtime, we've rebuilt our systems from the ground up, and selected Intermedia for our voice and business email keeping critical services highly available."
Jeff Chambers
Director of IT at WongDoody
"With other systems, you have to call in, put in a trouble ticket, and wait for them to respond back. Intermedia avoids that headache by promptly answering your phone calls and resolving your issues right away."
John Leeper
IT Administrator at The Onin Group
Area of focus | Summary |
Partner Enablement | Centralized phone configuration, click to purchase phones (coming shortly), improved control panel with greater controls exposed to partners |
Mobile Integration | Feature rich, fully integrated mobile application - CallScape |
Improved reporting | Hunt group / contact center reporting |
Improved scale | System that will scale to meet <500 user customer needs. (While the system will scale higher, we want to stay focused on this size for the initial few months to get some run time on the platform) |
Pricing flexibility | More control over setting customer pricing (coming shortly) |
Active Directory Integration | Leverage customer information to configure CPBX more easily |
New features | Busy Lamp Field, Call Flip, HD audio, voicemail transcription etc. |
It is recommended that you use Polycom VVX phones for the beta testing. These include the VVX201, VVX300, VVX310, VVVVX410, VVX500, and VVX600
Other devices supported with centralized configuration include:
Polycom SPIP phones (IP331, IP540, IP650), but since these devices are end of sale, some features may not be easily available on them.
Cisco SPA phones: SPA 303, SPA504, SPA525.
Polycom conference phones: IP 5000, 6000, 7000.
Area of focus | Specific components to test | Comments / results |
User features | Add users Assign devices to users Configure E911 addresses for each device the user has Configure multiple devices (upto 5) per user Configure voicemail Set caller ID and permissions | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Boss Secretary / Call Coverage | Configure busy lamp field / line monitoring functions Configure speed dial functions Setup Find-Me / Follow-Me features both in CallScape / RingScape Mobile Using the My services page | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Moves Adds Changes | Swap phone numbers between users Swap phones between users Swap / change extensions between users | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Hunt Groups | Create hunt group Assign users to hunt group Configure hunt group greeting, queuing, searching algorithm Generate hunt group report for specific time period Generate hunt group report for full hunt group, or for an agent Validate max caller, timeout, and other settings | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Office features | Setup company auto attendant Setup 800 number Configure company voicemail box Setup office hours Setup after hours routing Setup Call pickup groups. Pickup calls ringing into the group. Put call on hold Upload music on hold, or personal greeting for company auto-attendant | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Voicemail | Configure user voicemail greeting. Test voicemail transcription Test voicemail to email Test voicemail notification on the device | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Mobile | Download the CallScape mobile client from the App or Android store, and sign in using your Active Directory credentials. These credentials were emailed to you when you created a user in the account. Validate that all company contacts are automatically downloaded to the mobile app Do a remote wipe of the user data from the CPBX control panel (This feature may be delivered a bit later) Test the softphone functionality Set contacts as favorites Create one click conference bridge (Android only currently) Check voicemail messages / visual voicemail / voicemail transcription | Please use the comments section of the web page to provide feedback on your experience with configuring this section. You can also aggregate all your feedback into a document and mail that to cpbx-feedback@intermedia.net |
Since this is an early beta, and there will be more capabilities which will be coming shortly.
Please focus your testing on the following:
Q: Is what I’m using the complete feature set that we will launch?
A: You are getting the features that are currently available. Throughout the next few months we will continue to add features and automatically update your service.
Q: Is this my new demo account, or a temporary demo account?
A: The account we have created for you will be a temporary beta test account. Later on, we will create a more permanent NFR or demo account for your ongoing use.
Q: Can I talk about this with customers?
A: At this point, we ask you to use your best judgement when talking to customers about our new system. We encourage you to get familiar with the features and processes. We will communicate to you the general availability timing.
Q: I want to order more phones, can I just use the admin portal?
A: At this time, the functionality looks to be available in the portal but the back end systems aren’t quite complete. If you need more phones please contact the Sales Engineer who initially set you account up.
Q: Will we automatically migrate customers on 1.0 and 2.0 to this platform when it launches?
A: Our ultimate plan is to have all customers on one system. But, initially, there is no means to mass migrate our existing users to this new system.
Q: How do I report a bug?
A: Please use the feedback section of this website. If you have a list of bugs to report, you can also mail them to the email: cpbx-feedback@intermedia.net
Q: Where can I see a complete feature list?
A: https://securisync.intermedia.net/im/s/NES8W15OlnlF4WPWv7ZPMw000fc297
Q: Will I get updates when things change? For example when new features come out?
A: Yes, we will send out periodic email with updates. Also, check back here and look at the what's News and Updates section.
Models End-of-Sale December 4, 2018
The following models will no longer be available from Intermedia as of December 4, 2018:
Polycom
VVX 300/310
VVX 500
VVX 600
Yealink
T42G
T48G
W52P DECT
Cisco
SPA303
SPA504G
SPA525G2
Yealink
T46G
Polycom
VVX 410
Models End-of-Sale December 31, 2018
The following models will no longer be available from Intermedia as of December 31, 2018:
New Intermedia IP Phones, Effective August 25, 2020
Polycom Desk Phones
USB Ports
0
1
2
2
2
Model
VVX150
VVX250
VVX350
VVX450
VVX501
Network
10/100
Gigabit
Gigabit
Gigabit
Gigabit
Screen Type
Greyscale
Color
Color
Color
Color/Touch
PoE
Yes
Yes
Yes
Yes
Yes
Resources
Yealink Desk Phones
Model
T40G
T42S
T46S
T48S
W60P DECT Cordless
Screen Type
Greyscale
Greyscale
Color
Color/Touch
Color
Network
Gigabit
Gigabit
Gigabit
Gigabit
10/100
PoE
Yes
Yes
Yes
Yes
No
USB Ports
0
1
1
1
0
Resources
Conference Phones
Model
Poly IP5000
Poly IP6000
Poly Trio 8500
Yealink CP960
Mic Pickup Rad.
7'
12'
14'
20'
Network
10/100
10/100
Gigabit
10/100
Screen Type
Greyscale
Greyscale
Color/Touch
Color/Touch
PoE
Yes
Yes
Yes
Yes
Other Devices
Model
Poly Savi 8210
Poly Savi 8220
Poly Blackwire C3210
Poly Blackwire C3220
Poly Obi300
Fax Adapter
Type
Wireless
Wireless
Corded
Corded
N/A
Wearing Style
Mono
Stereo
Mono
Stereo
N/A
Range
180'
180'
6.9'
6.9'
N/A
Connection
DECT
DECT
USB-A
USB-A
N/A