Unite for Teams Advanced is a seamlessly integrated, single-app experience, enabling you to access Microsoft Teams collaboration features like meetings and chat while using Unite within Teams for phone calls, SMS, voicemail, call routing, and more.

Use MS Teams for collaboration and Unite for communication

Frequently Asked Questions

Do you have a phone or headset to set up with your Unite for Teams Advanced Solution?

You can seamlessly add your phone or headset to your Unite for Teams Advanced Solution. No technical installation if necessary. Simply connect your phone to the internet or plug your headset into your computer, and you’re all set. For more information, read our support article.

Does the Unite for Teams Advanced integration include SMS and advanced calling functions?

Yes, if you are on the Unite for Teams Advanced license you have the ability to text external numbers, as well as use advanced calling features like call queuing and certain call center features (monitor, whisper, barge) all within the Unite tab in Teams.

What is the difference between the “Calls” tab and the “Unite” tab in Teams?

The Unite tab in Teams is used to access all of your Unite communication features such as internal and external calling, SMS, voicemail, etc. The Calls tab in Teams can only be used to call contacts within your organization. The Calls tab in Teams can easily be removed by right-clicking on the Calls tab and selecting Unpin.

Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2024 Certified Assistance and Technical Support Program™ recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards.

Intermedia Unite and AnyMeeting are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. Users of this site agree to be bound by the Intermedia Service Agreement, Service Level Agreement and Acceptable Use Policies.

Microsoft, Office 365, Teams, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Installing the Embedded Experience

Learn more

Placing and Receiving Calls

Voicemail and Call History

Active Call Actions

Business SMS

Presence

Welcome to your Unite^® for Teams Advanced Solution

Learn how to place calls on the dial pad, through your contacts, from a chat, etc.

Learn how to use call features like “flip”, “park”, and “transfer” for effective call handling.

Learn where to access and manage voicemail, call history, and voicemail settings in the app.

See which colleagues are available for communication, busy, away from their desks, etc.

Learn how to send and receive SMS from a business phone number in Teams

Chat: Instantly connect and stay engaged in real-time

Collaborate in Teams

Communicate in Unite

Step 1: Pin the Unite Teams Embedded App to Your Teams Desktop

Once the Unite Teams Embedded App is available within an organization each user will need to access it and pin it to the sidebar in MS Teams.

Login to MS Teams
Select the Apps option in the sidebar to open the MS Teams App Store and select Built for your org
Add the Unite TeamEmbedded Teams App
Right-click on the Unite Team Embedded App icon on the sidebar and select ‘Pin’ to ensure that the App always remains visible

Step 3: Download and Install the Mobile App

Scan this QR code to install the Unite Mobile App on your device.

Step 2: Install the Unite Teams Desktop Plugin and Log in to Your Account

Now, download the Unite Teams Desktop Plugin installer by clicking the download link in the Unite Teams Embedded App. Launch the installer and accept the license terms. Then, log in to your account using your Unite login credentials.

For detailed instructions, read our Unite Getting Started Guide.

Follow these steps to set up Unite within your Teams app

Meetings: Start and join meetings

Files: Access, share, and manage files

Collaborate in Teams using Chat, Meetings, and File sharing icons

Incoming calls: A popup displays incoming calls so you can answer, ignore, or send to voicemail.

Dialpad/Calling: Access the company directory and place outbound calls

All cloud communications are handled via the Unite icon within the Teams app.

Company Messaging: Use an assigned company phone number to send and receive SMS

SMS: Send and receive SMS between two users

Call History: View call history including all call activity or missed calls

Voicemail: View and manage voicemail transcriptions

Advanced Hunt Groups: Manage hunt groups from within Teams